Rapid Information Systems (Welwyn Garden City, England, UK), Junior developer
Mar 2023
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Present
- Designed, developed, and maintain three company websites: rapid‐is.co.uk, swifton.co.uk, and 2n1.co.uk, supporting both the core business and its sister and holding companies.
- Built all sites using Ghost (Node.js‐based CMS), optimising for performance, accessibility, and user experience.
- Collaborate with clients to deliver tailored digital solutions using HTML, CSS, JavaScript, and jQuery, ensuring functionality aligns with business needs.
- Develop intuitive, responsive UIs and integrate data processing and automation using Java and SQL.
- Extend and enhance Rapid, the company's open‐source low‐code development platform, by creating reusable components and improving core functionality.
- Provide ongoing system and technical support across multiple projects, assisting clients and internal teams through email and platform‐based support channels.
- Manage and maintain Windows and Ubuntu servers (both AWS‐hosted and on‐premise), including remote access via VPN, Apache/Tomcat configuration, and database administration.
- Troubleshoot and resolve production issues, ensuring platform stability and smooth deployment across environments.
- Contributed to a successful company rebranding, transforming visual identity into modern, user‐friendly web interfaces.
- Translated Figma designs into functional, responsive templates using HTML5, CSS3, and JavaScript (ES6).
- Developed high‐quality, semantic web pages focused on accessibility, performance, and maintainability.
- Managed and customised Ghost (Node.js‐based CMS), integrating with third‐party SaaS platforms and web analytics tools.
- Utilised Node.js, Gulp.js, Handlebars.js, Sass, and Cypress for front‐end development, build automation, and testing.
- Implemented web scraping solutions in JavaScript to support internal data and content workflows.
- Collaborated with the marketing team to identify and resolve technical SEO issues, improving site visibility and performance.
- Coordinated and managed digital assets for global film and TV releases, ensuring timely delivery and quality compliance.
- Produced and optimised artwork using Adobe Photoshop and project tracking with Jira.
- Built strong relationships with studios and content providers, streamlining content delivery workflows.
- Improved image processing efficiency, reducing turnaround times and outsourcing costs.
- Created synchronised Arabic and English subtitles for broadcast and streaming platforms.
- Compiled metadata, imagery, and asset files for OTT and IPTV content publication.
- Tracked and managed project progress and issue resolution through Jira and internal systems.
- Assisted customers with book selection and provided expert recommendations in both English and Arabic.
- Supported branding and promotional events, increasing shop visibility and customer engagement.
- Analysed sales data to identify trends and drive inventory improvements.
- Expanded product offering by introducing an art prints and postcards section.
- Managed inventory operations within Harrods' Dolce & Gabbana department.
- Organised stock by category and size, ensuring quick access and efficient restocking.
- Maintained item security through tagging and accurate record‐keeping.
- Led operations and logistics for a growing tech‐driven delivery company.
- Co‐developed the foundation for a fleet of 50 drivers and helped the team win AngelHack Ramallah 2016.
- Implemented performance monitoring systems to support 100+ business clients.
- Optimised fleet efficiency and service quality through data‐driven decision‐making.
- Assisted the CEO with strategic priorities and stakeholder management.
- Pioneered and established the credit service at the Al‐Irsal sub‐branch, enhancing the bank's local offering.
- Assessed, processed, and monitored credit applications in line with banking regulations and risk management policies.
- Built and maintained strong client relationships, supporting SMEs and individual clients to access tailored financial services.
- Consistently exceeded performance targets for loan approvals and portfolio growth.
- Prepared and delivered presentations to management and business clients, promoting new financial products.
- Represented the bank at major events, strengthening its reputation in the local market.
- Handled daily customer transactions with accuracy and professionalism, ensuring compliance with financial regulations.
- Promoted additional bank products and contributed to increased client retention and satisfaction.
- Maintained precise records and reconciliations, supporting branch efficiency and audit readiness.
- Recognised for outstanding customer service and consistent achievement of performance goals.
- Managed daily retail operations, overseeing inventory, supplier relations, and sales strategy.
- Developed marketing plans and loyalty programmes to increase customer engagement.
- Recruited, trained, and supervised sales staff, improving team performance and service quality.
- Analysed sales data to guide stock management and pricing strategies.
STIA (Ramallah, occupied Palestine), Assistant operations manager
July 2008
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August 2010
- Led marketing and promotional campaigns for a family‐owned business, increasing brand awareness.
- Managed the company's online presence, introducing digital marketing initiatives.
- Oversaw supply chain logistics and vendor relations to ensure product availability.
- Handled bookkeeping and operational support, improving financial tracking and reporting accuracy.
- Coordinated product launches and events to drive business growth and visibility.